For leaders
Run today's shift. Grow the leader running it.
Backline Ops is not one more task app. It is where a leader runs the shift and learns the rest of the restaurant, on the same roster and the same numbers.
Run the shift
Daily setups, the labor planner, lineup scheduling and shift swaps. Every leader knows who is where and what comes next.
See what runs the shift → The numbersLeader scorecards, updated daily
Each leader sees how they did, not just how the store did, and what to do next.
See the scorecard → The numbersIPO control
IPO action items live beside the shift, where leaders work, instead of in a separate file.
See the business side → The peopleLeadership development
Training and leadership development on the same roster the board is built from.
See the people side → The peopleHR
Onboarding and the HR record kept on the same people the planner schedules.
See the people side → The standardsFood safety and quality
Food safety and quality checks and checklists on the phone already in a leader's pocket.
See food safety and quality →Running today
Not a prototype. A hundred people run their shifts on it.
- 102people using the Hub
- 19,866tool opens
- 40tools in use
- 50active days
- 4,880Daily Setup opens
Backline Ops is built and run inside a working restaurant.
Why one system
Five logins, five rosters, and no two of them agree.
- A scheduling tool
- A training tool
- A food safety app
- An HR system
- A spreadsheet for the numbers
One sign-in. One roster. One set of numbers.
Every part of the restaurant reads the same information, so the board a leader builds, the hours the planner counts and the record HR keeps are all the same people. Nothing is typed twice and nothing has to be reconciled afterwards.
Before
- Leaders hunted for numbers
- Training lived somewhere else
- Scheduling lived somewhere else
- Nobody knew what good looked like
After
- Leaders start every shift from one place
- Every tool uses the same roster
- Leaders know what good looks like
- The next action is already waiting
What a leader opens
Show the shift, not a report about it.
The board a leader builds is the board the whole store reads.
Every station, every daypart, every person, from the same roster the planner counts and HR keeps.
- BREAKFAST
- LUNCH
- MID
- NIGHT
Riverbend Commons is an invented store. Every name and number here and in the film above is made up, because the real screens carry your team's names and your store's figures and neither belongs on a public page. The layout, the goals and the colouring are exactly what a leader sees, and you can open the same store yourself below.
Who this is for
Teams that run restaurants, not IT departments.
A fit
- Single-unit operators
- Franchise operators
- Multi-unit operators
- Teams that run restaurants, not IT departments
Not a fit
- Enterprise software teams
- Anyone who needs dozens of integrations before rollout
- Operators who only want another dashboard
Start here
Two ways in.
Get in touch
Talk to the person who built it.
Email or call. You reach the builder, not a sales team.